Software Implementations - Process Before Tool

Organizations implement new software tools with substantial ROIs promised by the vendor.   Most organizations, however, fall short of the promises.  That is largely due to a lack of focus on process before the tool implementation.  Susan specializes in using proven Lean Principles & Customer Experience Management Methodologies to help organizations develop their processes before implementing their tool.  

All organizations have processes that are not as efficient and effective as they could be.  If you have one process that is causing pain for your customers and creating a lot of waste for your employees, Susan can work with you to 

1. Understand the scope of the selected process

2. Select the correct improvement tool

3. Facilitate your organization through the improvement of the selected process